Merton Florist Accessibility Statement
Our Commitment to Accessibility
Merton Florist is dedicated to offering the best possible service to all our customers, including those with accessibility needs. We recognise the importance of online accessibility and believe every member of the Merton community should have equal access to our floral services. Our ongoing mission is to ensure everyone can order from Merton Florist online with ease, comfort, and independence.
WCAG 2.1 AA Compliance
To achieve an accessible experience, we follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines are internationally recognised standards for ensuring web content is usable and understandable for people with diverse abilities. Compliance with WCAG 2.1 AA means our website is structured so people with varying levels of vision, mobility, or other abilities can interact with us online. We are committed to ongoing testing and improvement to maintain and exceed these standards wherever possible.
Screen Reader Compatibility
The Merton Florist website has been developed with screen reader compatibility in mind. We strive to ensure that all key features, navigation menus, and content can be accessed via commonly used screen readers. This includes providing helpful alternative text for images, logical heading structures, and consistent navigation so that all users—including those who rely on assistive technologies—can seamlessly browse and order Merton Florist bouquets online.
High Contrast and Visual Design Choices
We understand that clear visuals make a significant difference for many of our customers. Merton Florist’s website uses high contrast color schemes and easy-to-read fonts, enhancing visibility for users who are partially sighted or who find certain color combinations challenging. Our design team has worked to ensure that texts, buttons, and interactive elements are clearly distinguishable, helping everyone to make confident ordering choices.
Continuous Improvement and Testing
Accessibility is not a one-time task. It is an ongoing commitment at Merton Florist. We regularly review, test, and update our website to ensure it remains accessible to all users. This includes conducting usability checks with real users, incorporating feedback, and staying informed about the latest accessibility best practices and standards.
Contact Us for Accessibility Support
Our goal is to make Merton Florist’s website a welcoming and usable place for all customers in Merton. If you experience any barriers while ordering online or need assistance using our site, we want to hear from you. Please get in touch with our team if you encounter accessibility issues, require information in an alternative format, or wish to share feedback on your experience. Your insights help us continue to improve and ensure everyone has an equal opportunity to enjoy fresh flowers delivered by Merton Florist. Your satisfaction and independence are our priorities.
Accessibility: For Every Merton Customer
By prioritising accessibility and maintaining high standards such as WCAG 2.1 AA compliance, screen reader compatibility, and high contrast design, Merton Florist aims to serve all customers equally. We believe that everyone in Merton deserves the chance to order beautiful flowers online simply and independently. Accessibility is at the heart of our service promise, every day.
